BT Scams: How to Spot and Avoid it

bt scams

BT Group plc, formerly British Telecom, is the UK’s largest provider of broadband, fixed-line, and mobile services. BT is in control of a large number of subsidiaries. BT Global Services BT’s UK businesses are run per extraordinary government regulation by the British telecom regulator Ofcom. The second-largest defined benefit pension plan of any British public company, belongs to BT. Last year the company reported a turnover of GBP 22,000 + million. Small wonder the scammers are paying BT clients a whole lot of attention. 

BT scams: Multi-pronged assault & Multi-pronged response

As can easily be imagined, scammers come at you from all directions. The BT scam has components in all sorts of media. You can be targeted via emails, text, or thru calls over the phone. Some innovative scammer could come calling, impersonating a legit BT employee to worm his way into your security. BT Openreach clients are obviously easy for malignant bilkers to target, for instance. 

BT has institutional clients – for example, BT Business has those – and these too have been observed to have been targeted. Scammers could approach your business, asking for details important to their (nefarious) ends. They might be singularly persuasive, coaxing vital info regarding your customer base, individual customers , or get their hands on some ready money. Don’t let them get near enough to wheedle either info or funds out of you! All you need is a system of vigilance. When you have this habit of immediately separating the dangerous from the innocuous, you are already sure-footed.Bury panic deep. 

BT scam calls

Admittedly it would be hard to identify a scam phone call. BT Scams might have various avatars: 

  • Voice phishing- Voice phishing is simply called coming from scammers impersonating people working in companies your concern does business with ; 
  • Vishing – Vishing is simply calls made with an automated voice recording ; 
  • Smishing bt scam- utilises text messages to deliver info you would likely respond to. 

BT scams – call caveats 

Regardless of how serious the issue at hand may be, BT assures clients, institutional and individual, that there are certain things they shall never, ever solicit over the phone. When a caller insists on such sensitive details with a sense of urgent immediacy, that’s hyperventilation – most definitely a strong likelihood o a scam. Furthermore, BT assures all clients that, as far as telephonic conversations go, they will never be forceful, and they will be appreciative of any security concerns- asking you to get back to them as soon as the coast’s clear. 

You are close to 100% sure it’s a scammer at the other end of the line, when: the caller uses (haltingly, with less than full confidence) BT terminology, to effect the fraud; the caller identifies himself only, and only, BT; the caller is being overly urgent. 

Responding to BT scams call

  • Put the phone down when you get a recorded message saying your service will be disconnected on your discontinuing the call; 
  • Do not press options on cue from a recorded message telling you that’s the way you can each BT at that instant; 
  • Put the phone down when the unexpected caller solicits personal info from you ; 
  • If you have a grain of doubt as to a caller being really from BT – put the phone down.
BT guidelines and dealing with BT scams 

Regarding the computers of clients, BT assures clients that 

  • They would never call to intimate that they have discovered a fault with your computer; 
  • Solicit payment details over emails;  
  • Ask you for remote access. 

Regarding clients’ broadband service, BT assure that 

  • They would never call you , just to tell you your router/IP address has been compromised; 
  • Call you to tell you your broadband has just undergone hacking;  
  • Threaten disconnection of services unless you make an immediate payment. 

Regarding Your bank account, BT states that

  •  They would never ask you for your PIN or online banking password over the phone;
  •  Ask you to remit funds thru PayPal or money transfer websites; 
  • Send someone to your home just in order to collect an amount of money. 

Measure to be taken in case you’ve given away vital info 

In case bank details have been surrendered, you’d do best to get in touch with your bank. In case you have the bt scammer’s number, share the same with BT and Action Fraud. 

If you think the scammer has compromised your BT online account, you should visit the actual website and check on account status yourself. You could reset your password yourself – just desist from using links in the emails the scammers might have sent you. 

Reporting a nuisance call

Check out the ‘Telephone Preference Service’. They really are great! You should register with them to stop nuisance calls. In case, however, a caller’s still making a nuisance of himself, continuing to ring you up 28 days post-registration, feel free to get in touch with the TPS. 

The Information Commissioner’s Office

Nuisance calls and such malignant spirits may be reported to the ICO. Therefore, you ought to not forget at least the name of the caller if you cannot, for whatever reason, submit the number used in calling you. 

The ICO can take stringent action against whoever’s been making the nuisance call. 

Helping hands are here!

Here we think it would be appropriate to remind you that the country has a plethora of organisations committed to making the UK inhospitable to scammers. 

  • Age UK; 
  • British Banking Association; 
  • Business Debtline; 
  • Callcredit; 
  • Childnet international; 
  • CIFAS; 
  • Citizens Advice; 
  • Claims management regulator;
  • Counselling directory; 
  • CrimeStoppers; 
  • Equifax; 
  • Experian; 
  • Financial Conduct Authority; 
  • Get Safe Online; 
  • The Online Dating Association; 
  • Out of Your Hands;
  • RSCPP; 
  • Think Jessica; 
  • UK – Safer Internet Centre; 
  • UK Payments; 
  • UK Finance; 
  • Victim Support; 
  • Which? Consumer Rights. 

The cherry on top of this national security nomenclature – Law Enforcement & Professional anti-fraud Specialists!

  • National Counter Fraud Authority; 
  • Dedicated Cheque and Plastic Crime Unit; 
  • Department for Work and Pensions; 
  • HM Revenue and Customs; 
  • Insurance Fraud Bureau; 
  • Insurance Fraud Investigators Group;  National Crime Agency;  National Police Chiefs’ Council; 
  • Serious Fraud Office; 
  • SAFERjobs. 


Even as an act of assurance, it would make eminent sense to join CIFAS. The UK’s Fraud prevention service, CIFAS, manages the largest database of fraudulent cases obtainable UK-wide. CIFAS is fortunate to have a real cross-sector level of cooperation. All members may have a good working idea of the general attributes of any new scams infecting the body politic. Ready for sophisticated, smooth operators that come up nearly daily with new-fangled notions of scamming, CIFAS remains committed to reaching out to as many of the vulnerable as possible. 

Highly recommended: preventive registration with CIFAS

We cannot emphasise this enough! A guarantee against impersonation by third-party actors, preventive registration would register your details onto the CIFAS database. CIFAS members would therefore know that you feel your identity might be at risk. Furthermore, if any member receives an application bearing your name, it will be checked against CIFAS documentation. Thus, fraudulent applications would be best-intercepted courtesy of CIFAS. 


BT is an important driver in the national economy, its clients reflecting the reach and depth of its services. The subsidiaries are all responsive and responsible. That healthy fruits should attract maggots, comes as little surprise. Given the vast paraphernalia of official and unofficial helpers , there is every reason you can augment your common sense fighting BT Scams. Even the company in question -BT – has laid down clear guidelines and advice that , when followed without wavering, help put scammers in the dock.  

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